Support
Frequently Asked Questions
Answers to common questions about buying, payment and more.
Category 1
Booking & Payment
How do I book a unit?
You may book online via our project pages or visit any of our sales galleries. A booking fee secures your preferred unit.
What payment methods are accepted?
We accept bank transfer, cheque and approved financing arrangements. Details are provided upon booking.
Can I get a refund on my booking fee?
Refund terms depend on the specific project and stage. Please refer to your booking agreement.
Category 2
Key Collection
When can I collect my keys?
Key collection begins upon issuance of the Certificate of Completion and Compliance, and settlement of outstanding payments.
What documents do I need?
Bring your identification, sale & purchase agreement, and payment confirmation.
Category 3
Rewards & Privileges
What is the M Privilege programme?
M Privilege is our loyalty programme offering exclusive rewards, priority access and lifestyle benefits to members.
How do I become a member?
Existing purchasers are automatically enrolled. You may also sign up through our app.
Category 4
Business Opportunities
How can I partner with M Group?
We welcome partnerships across land acquisition, joint ventures and retail leasing. Reach out via our contact page.